JSC “FED” Improved Operational Management with Smart Manager by IT-Enterprise

Project Goals

JSC “FED” is a high-precision machining enterprise producing complex components and assemblies for the global aerospace industry.
The company competes internationally on product quality, reliability, and execution discipline, which requires continuous improvement of both manufacturing and management practices.

Alongside investments in modern equipment, quality control, and workforce development, FED identified the need to modernize its internal management and information workflows.
For top management, operational excellence meant having a single, transparent system for managing tasks, documents, and internal coordination.

The goal of the project was to improve operational discipline, accelerate internal processes, and ensure that all employees work with up-to-date and approved information.

Project Description

In February 2017, FED transitioned from legacy document workflows to Smart Manager by IT-Enterprise.

Smart Manager was introduced as a unified environment for task management, project coordination, and electronic document handling.
Since its deployment, all incoming and outgoing documents, internal instructions, approvals, and memos have been processed exclusively within the Smart Manager system.

Reengineering internal workflows significantly reduced document circulation time and eliminated situations where employees worked with outdated versions or missed important updates.
Authorized users now receive automatic notifications about document changes, ensuring consistency and compliance across departments.

A centralized digital archive of technical and administrative documentation was created, removing the risk of parallel versions and uncontrolled changes.

Key project factors

Results

After validating Smart Manager in daily operations, FED extended its use to support internal IT service management.

All IT infrastructure support requests are now submitted and tracked through Smart Manager.
Management uses built-in analytics to monitor task status, workload distribution, and response times, enabling flexible allocation of IT resources.

Smart Manager’s support for mobile platforms further improved responsiveness.
Employees can update task progress directly from mobile devices, while managers maintain real-time visibility into workloads, execution status, and potential bottlenecks — even outside the office.

Overall, Smart Manager became a central operational management tool for FED, simplifying routine administrative processes, strengthening execution discipline, and reducing the time required for everyday operations.

The case demonstrates how Smart Manager, implemented at a high-precision aerospace manufacturing enterprise in Ukraine, supports governance, transparency, and operational efficiency in line with European industrial management practices.