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  1. Products
  2. Trade & Commerce
  3. Loyalty management
Product

Trade & Commerce

Loyalty management

Tracking purchases in real time, customer demand change dynamics, measuring ad campaign effectiveness, price management

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ERP-system capabilities to boost your workflow

Керування бонусами (нарахування, списання, згорання)

Dynamic promotions and customer segmentation

Triggered bonus crediting (birthdays, holidays, activity-based)

Omnichannel communication (newsletters, personalized coupons)​​

Відстеження покупок у реальному часі​​

RFM analytics, customer behavior analysis

Mechanics management functionality: a wide range of options for setting up various conditions, rules, and actions of any complexity

All features required for tracking and managing gift certificates

Chatbot for quick creation of new customer accounts and issuing personalized coupons

Communication via messengers: the entire message history with each customer is stored in their profile

Two-factor authentication for identity verification and bonus transactions

Flexible tools for setting and managing card account limits

Advantages

ERP-system
advantages

A detailed customer profile with all purchases, bonuses, reactions to promotions. Tracking the history of notifications and newsletters sent to the customer

A set of processes for managing the loyalty program, B2B and B2C sales, pricing, inventory accounting and other CRM processes in a single system

Real-time action. Instant data updates and tracking of each action at the moment of purchase at a POS

Monitoring customer demand dynamics. Reviewing statistics to measure ad campaign effectiveness

Still, have questions?

Step By Step

How the implementation takes place

Staff training and system modelling
Staff training and system modelling

At this stage, the members of the Coordination Council and the Customer's team are trained in two areas: theoretical training in the concepts of enterprise management and training on a typical work program with each IT-Enterprise module.

Configuring the system and processes
Configuring the system and processes

The purpose of this stage is to set up an enterprise management system for approved business processes using the IT-Enterprise system.

Commissioning
Commissioning

This is the key stage, because during its execution the real usage of the system begins on the daily basis at the Customer's enterprise.

Improvement and support
Improvement and support

This stage of the life cycle begins immediately after the commissioning of the system and continues throughout the entire period of its operation at the enterprise.

best practice

Cases

The stories of companies that have already strengthened their business thanks to us

Arno Sport implemented retail chain management ecosystem with POS and electronic cash registers on the IT-Enterprise platform

Arno Sport implemented retail chain management ecosystem with POS and electronic cash registers on the IT-Enterprise platform
All cases

CLIENTS ABOUT US

This solution usually goes in the package with others

The following components help to increase the efficiency of the decision

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